Describes what is customary in the market for sales and customer support.
Last Published: 7/14/2019
Tunisian consumers are becoming accustomed to after-sales services and frequently expect a high degree of customer support.  Consumer protection in Tunisia is based on legislation passed in 1992 (Law 1992-117).  A government-designed standard sales contract outlines requirements for retail and manufacturer product guarantees.  This model contract was included as an annex to a 1999 law requiring specific clauses in all guarantees of electronic and household equipment.  The law stipulates that technical instructions be provided in Arabic and French or English.  The contract also serves as a warranty and includes a schedule of required reimbursements if faulty merchandise cannot be adequately repaired within 15 days of notification from the consumer.  Application of this legislation is not uniform.
 
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Tunisia Trade Development and Promotion