Describes what is customary in the market for sales and customer support.
Last Published: 7/3/2019

Expectations regarding customer support and sales service in Uzbekistan have risen steadily since the country’s independence.  Many small-scale companies with insufficient financial resources cannot provide sales services at appropriate levels.  Some larger businesses have built countrywide customer support centers, and companies intending to sell equipment in Uzbekistan are advised to set up a local service office to address customer support.  Training of local technical staff in providing professional service is critical, as is maintaining an adequate supply of spare parts and supplies required for servicing customer equipment.
 

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.


More Information

Uzbekistan Trade Development and Promotion