Turkey - Sales Service/Customer Support Turkey - Sales Service
Proper after-sales service/customer support can be very critical to success in the market. In certain industries, such as machinery and automotive, service offerings can also be a competitive advantage for U.S. exporters. U.S. suppliers should identify local agents/distributors with the necessary service and maintenance capability. Depending on the level of business activity, a U.S. firm may also consider establishing its own office in Turkey to provide this type of service. In 2014, the Ministry of Customs and Trade issued a directive to regulate the delivery of after-sales services for a select group of products by manufacturers or importers. According to this regulation, manufacturers or their importers are required to provide after-sales services for this group of products for a certain period as defined for each group. Note that the subject directive was amended in December 2018 and resulted in a new list of affected products.
Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.