Describes what is customary in the market for sales and customer support.
Last Published: 7/22/2019
After-sales service and customer support are becoming increasingly important factors in selling in this market.  Local companies with comprehensive support services have proved successful over the years.  U.S. firms should consider this factor when appointing an agent.   
Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting

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Sri Lanka Trade Development and Promotion