Describes what is customary in the market for sales and customer support.
Last Published: 8/6/2019

Sales Service and Customer Support

As a key component of a customers experience, after-sales service and customer support should be a strong consideration for U.S. firms doing business in Hungary.  Potential customers in Hungary may choose an EU or domestically-produced product due to concerns about the time it takes to replace or repair items that must be shipped between Hungary and the United States. As such, U.S. firms should consider stocking replacement parts or establishing servicing arrangements in the region.

Hungary is required to transpose EU directives listed below in accordance with its Treaty of Accession.  However, Hungarian law is often more encompassing than the regulations of the directive.   The consumer can abrogate the contract because of unfair contract terms even if they were negotiated before the conclusion of the contract.
EU Regulations
 
Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.


More Information

Hungary Trade Development and Promotion