Ethiopia - Sales Service/Customer Support
Ethiopia - Sales Service
Describes what is customary in the market for sales and customer support.
Last Published: 10/30/2019
Sales service is available for most products, but customer service levels are poor in comparison to international standards. Service providers that rely on imported parts often face delays in obtaining the foreign exchange to purchase these goods. Consumer advocacy or protection associations that operate in Ethiopia have weak enforcement capacity. Ethiopia has a consumer protection law
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Trade Development and Promotion